Shipping policy
Shipping Methods & Delivery Times
AurunaSpark offers worldwide shipping through trusted carriers. Processing time is 1-3 business days after order confirmation.
- Standard Shipping: 5-10 business days (free on orders over $50)
- Express Shipping: 3-5 business days ($12.99 flat rate)
- Priority Shipping: 1-3 business days ($19.99 flat rate)
Shipping Destinations
We ship to most countries worldwide. Some restrictions may apply to certain regions. During checkout, our system will automatically calculate available shipping options for your location.
Order Tracking
All orders include tracking numbers. You will receive shipment confirmation with tracking information via email once your order is dispatched. Track your package directly through our website or the carrier's tracking system.
Customs & Import Duties
International customers are responsible for any customs fees, taxes, or import duties that may apply. These charges vary by country and are determined by your local customs office. AurunaSpark has no control over these fees and cannot predict what they may be.
Shipping Restrictions
For security reasons, we cannot ship to P.O. boxes or APO/FPO addresses. Signature may be required for delivery of high-value items ($300+).
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact our customer service within 7 days of delivery (for damaged items) or 14 days after expected delivery date (for lost packages). We will work with the carrier to resolve the issue promptly.
Holiday Shipping Schedule
During peak seasons (November-January), processing and delivery times may be extended. We recommend placing holiday orders by December 10th for guaranteed delivery before Christmas.
Contact Information
For any shipping-related inquiries, please contact our customer service team at [email protected] or call +1 (800) 555-0199 (Mon-Fri, 9AM-5PM EST).