Faq
Ordering & Payment
How do I place an order?
Simply browse our collection, select your desired jewelry piece, choose the appropriate size (where applicable), and click "Add to Cart". Proceed to checkout where you'll enter your shipping details and payment information.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for your convenience.
Can I modify or cancel my order after placement?
Orders can be modified or canceled within 1 hour of placement by contacting our customer service. After this period, we cannot guarantee changes as processing begins immediately.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days), express (2-3 business days), and overnight shipping (1 business day) options. Shipping costs vary depending on the method selected.
Do you ship internationally?
Yes, we ship worldwide. International delivery times vary by destination (typically 7-14 business days) and may be subject to customs fees.
Product Information
What materials are used in your jewelry?
All AurunaSpark jewelry is crafted from high-quality materials including sterling silver, 14k/18k gold (solid and plated options), genuine gemstones, and premium cubic zirconia.
How do I determine my ring size?
We provide a printable ring size guide on each product page. For the most accurate measurement, we recommend visiting a local jeweler.
Returns & Warranty
What is your return policy?
We offer a 30-day return policy for unworn items in original condition with all tags attached. Personalized items are final sale. Please see our Returns page for complete details.
Do you offer warranties?
All jewelry comes with a 1-year manufacturer's warranty against defects in materials and craftsmanship. Extended warranty options are available at checkout.
Customer Service
How can I contact customer service?
Our support team is available 24/7 via email at [email protected] or through our live chat feature during business hours (9AM-6PM EST, Monday-Friday).
Do you offer gift wrapping services?
Yes, we offer premium gift wrapping with a personalized message option. This can be selected during checkout for a small additional fee.